Privacy Policy

1. Who We Are

This website is operated by Scole Inn Hotel(“we”, “us”, “our”), trading at:

Email: contact@scoleinn.com
Telephone: 01379 740 481

We are the data controller for personal information collected through this website. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data We Collect

We may collect the following categories of personal data:

• Contact information — name, email address, phone number (when you contact us or make an enquiry).
• Booking information — check-in/out dates, guest numbers, special requests (processed by our booking partners eviivo and ResOS).
• Usage data — pages visited, browser type, approximate location, time on site (collected via cookies only with your consent).
• Communications — messages sent to us via email or phone.

3. How We Use Your Data

We use your personal data to:

• Respond to enquiries and booking requests.
• Process room or table reservations through our booking partners.
• Improve and maintain our website.
• Send marketing communications (only where you have given consent).
• Meet legal obligations (e.g. identification checks at check-in).

Legal basis: We process your data under the following lawful bases — contractual necessity (to fulfil a booking), legitimate interests (to improve our services), legal obligation, and consent (for marketing and analytics cookies).

4. Cookies

Our website uses cookies. You can manage your cookie preferences using the banner displayed when you first visit the site.

Third-party booking widgets (eviivo for rooms, ResOS for tables) operate their own cookie consent as independent data controllers. Their use of your data is governed by their respective privacy policies.

5. Third-Party Services

We use the following third-party services that may process your data:

• eviivo — room booking platform. Their privacy policy is available at eviivo.com/privacy-policy.
• ResOS — table reservation system. Their privacy policy is available at resos.com/privacy-policy.
• Google Ads — advertising and conversion tracking (loaded only with your consent). See Google's Privacy Policy.

6. Data Retention

We retain your personal data only for as long as necessary. Booking records are kept for up to 7 years to comply with financial and legal obligations. Marketing consent records are kept until you withdraw consent. Website analytics data is retained per Google's default retention settings.

7. Your Rights

Under UK GDPR you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate data.
• Erasure — request deletion of your data (“right to be forgotten”).
• Restriction — ask us to limit how we use your data.
• Portability — receive your data in a structured, machine-readable format.
• Object — object to processing based on legitimate interests or for direct marketing.
• Withdraw consent — at any time where we rely on consent.

To exercise any of these rights, please contact us at contact@scoleinn.com. We will respond within 30 days.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption. Booking data is handled exclusively by PCI-compliant third-party processors (eviivo, ResOS).

9. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

ico.org.uk/make-a-complaint
Telephone: 0303 123 1113

10. Website Platform

This website is built and maintained by Yiasemis Collection, who provide web development and hospitality software services. Where Yiasemis Collection processes data in connection with operating this website, they act as a data processor on behalf of Scole Inn Hotel. Their own privacy practices are governed by the Yiasemis Collection Privacy Policy.

11. Changes to This Policy

We may update this privacy policy from time to time. The “last updated” date at the top of this page will always reflect the most recent version. Continued use of our website after changes constitutes acceptance of the updated policy.